Privacy Policy
October 16, 2025

1. Information We Collect

• Personal identifiers: Name, email address, phone number, and mailing address when you request a quote or make a booking.
• Event information: Wedding dates, venue names, pickup/drop-off locations, guest counts, and scheduling preferences to coordinate your transportation.
• Guest data: When guests use our tracking or SMS messaging features, we collect minimal identifying information (such as phone numbers) solely for trip coordination purposes.
• Payment information: Processed securely through third-party payment processors. We do not store credit card details on our servers.
• Website usage data: Browser type, IP address, pages viewed, referral source, and device information collected through analytics tools.
• Cookies & tracking technologies: As described further in Section 6 below.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our transportation services and website.
• Process bookings, coordinate pickups, and communicate scheduling updates with you and your guests.
• Send booking confirmations, reminders, and service-related communications.
• Share guest trip information with event organizers when using tracking features (wedding-related services only).
• Process payments and handle customer support inquiries.
• Improve our website, services, user experience, and marketing efforts.
• Comply with legal obligations and ensure the safety of our customers, drivers, and guests.

3. Legal Basis & Consent

We process your personal information based on the following legal grounds:

• Contract performance: When we need your data to fulfill a transportation booking or service agreement.
• Consent: When you opt in to receive marketing communications, allow non-essential cookies, or use interactive features like guest tracking.
• Legitimate interests: For website analytics, fraud prevention, and improving our business operations.
• Legal compliance: To meet regulatory requirements in the transportation industry and tax obligations.

You may withdraw your consent at any time by contacting us at hello@getshuttlebee.com.

4. How We Share Your Information

We do not sell your personal information. We may share your data only with:

• Service providers: Payment processors, hosting providers, analytics partners, and SMS messaging services that assist in delivering our transportation services.
• Drivers: When you book a ride, we share your pickup location, event details, and any guest contact information necessary for trip coordination.
• Event organizers: If you are listed as a guest on a booking, the event organizer may have access to your name and trip status.
• Legal authorities: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Booking and transportation records: up to 3 years after service completion for liability and regulatory compliance.
• Customer support communications: up to 2 years after the last interaction.
• Marketing data: until you opt out or we determine you are no longer interested.
• Website analytics data: aggregated and anonymized within 12 months.

After the retention period expires, your information will be securely deleted or anonymized.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for the website to function (e.g., session management, security).
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Security

We use industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Regular security assessments and vulnerability testing.
• Access controls limiting data to authorized personnel only.
• Secure, redundant backups of critical systems.

While we strive to protect your data, no electronic transmission or storage method is entirely risk-free. We encourage you to use strong passwords and keep your account information secure.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Restriction: Ask us to limit the processing of your personal data.
• Portability: Request transfer of your data in a commonly used, machine-readable format.
• Opt-out: Unsubscribe from marketing emails at any time using the link in our communications or by contacting us directly.
• Do not sell/share: We do not sell your personal information. If we ever do, you will be notified upfront.

To exercise any of these rights, contact us at hello@getshuttlebee.com. We will respond within 30 days.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• The right to know what personal information we collect, use, and share.
• The right to delete personal information held by us (with certain exceptions).
• The right to opt out of the sale or sharing of personal information.
• The right not to be discriminated against for exercising your CCPA rights.

To submit a verifiable consumer request, email us at hello@getshuttlebee.com.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately and we will take steps to delete such information.

11. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the U.S. and its processing there.

12. Third-Party Links

Our website may contain links to third-party sites (including payment processors, analytics providers, and social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting a prominent notice on our website or through the contact information you’ve provided. The “Last Updated” date at the top of this page will always reflect the most recent revision.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@getshuttlebee.com
• Phone: Reach us through our booking page or the phone number on your booking confirmation.